Our Returns and Exchanges Policy

At Twins Toy Mall, we are committed to ensuring your complete satisfaction. If for any reason you are not entirely happy with your purchase, please review our policy below.

Customer-Initiated Returns:

If you wish to return an item, you may do so within 24 hours of receiving your order.

 - To begin the return process, please contact our Customer Service team. You will be asked to provide your order number, the product name, and the reason for the return.

- For a return to be accepted, the item must be in its original condition, unused, and with all manufacturer tags intact.

- Please note that all shipping costs associated with a customer-initiated return are the responsibility of the customer.

Damaged, Defective, or Incorrect Items:

We take great care to ensure the quality and accuracy of every order. In the unlikely event that you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.

- Kindly contact our Customer Service team and provide a clear photograph of the issue to help us assess the situation promptly.

- After a review, we will provide a suitable resolution, which may include a replacement, repair.

Exchanges :

We are pleased to offer exchanges exclusively for products that are damaged, defective, or incorrectly shipped.